Contact the Surprise Button Team
We're here to help your family discover the joy of learning. Get in touch with our team for support, questions, or partnership inquiries.
Business Information
Company
SU, LLC
Business Address
1029 Lyell Ave, Unit #749
Rochester, NY 14606
United States
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed
Get In Touch
Response Commitment
We typically respond to all inquiries within 24 hours during business days. For urgent technical support, please call our toll-free number.
How we support families and schools
Our small team responds personally to every message. Whether you're configuring daily recap emails, setting up child profiles, or planning Surprise Button for a classroom, we will connect you with the right educator on staff and share practical next steps.
- Guiding homeschool parents through iPad setup, profile management, and safety controls.
- Helping teachers pilot Surprise Button in learning centers, co-ops, and after-school programs.
- Coordinating press interviews and partnership opportunities with our founders.
- Answering compliance questions about COPPA, FERPA, and how we moderate every page.
Response expectations
During the school year we monitor the inbox daily, with average response times under one business day. Summer and holiday periods may add a short delay, but you'll always receive an acknowledgement so you know we saw your note.
For urgent technical issues—such as trouble accessing the iPad app or billing questions tied to an upcoming renewal—call our toll-free number and leave a callback number so we can reach you faster.
What to include in your message
- Your Surprise Button account email and the child profiles affected.
- Device details (iPad model and iOS version) if you're reporting a technical issue.
- Any accessibility requirements or deadlines we should consider.
- A link or screenshot if you're referencing a specific Surprise Button discovery.
Surprise Button is built in Rochester, NY by educators who believe curiosity is a daily habit. Reach out anytime—we’re grateful to support the families and schools who trust us with their learners.
Prefer self-serve resources? Visit the Safety and Privacy pages for policy details, or browse the Kids Library to see the latest discoveries.